At aêtava, accessible from https://aetava.com/, we are all about supporting our wonderful artisans and that is why we have created a platform that empowers vendors to expand their brands and increase their sales.

Under this Agreement, by selling on aêtava, the vendor appoints and authorizes aêtava, as their commercial agent, to promote, sell, and distribute their selected products through the aêtava shop on the terms and conditions of this agreement, and aêtava accepts such appointment.

If you have additional questions or require more information about our Artisan Partnership Agreement, do not hesitate to contact us.

Scope of Services

The aêtava shop is a carefully curated marketplace of bespoke and unique furniture and home décor made by artisans from around the world. It is a platform for connecting select partners or artisans who make furniture, home goods, or interior products with potential end customers.

We will support our artisans with services such as marketing, customer acquisition, customer support, and in the future, with product returns. Each artisan will have their own storefront on aêtava and can feature a number (to be determined) of their products on the shop.

We put a lot of care and effort into selecting our featured artisans in order to maintain the quality and authenticity of the marketplace. At aêtava, we value transparency, which means that you (the vendor) honestly and accurately represent yourself and your products. We may ask you how your items are made, what workspace, tools, and equipment you use; and how you communicate and collaborate with the people who help you create them.

In addition to the shop, we will create stories about our artisans and their products and publish them on our Inspire (also known as magazine) section. Inspire is our channel to attract potential customers to the website. It will function as a content creation platform that will fuel our marketing efforts. Once the content had been created about a vendor or their products, we will share it with them for confirmation, before it’s published. The vendors will be able to request an edit on any part of the content.

Payments

aêtava works on a wholesale commission model instead of a standard commission model. This means that we pay our vendors the wholesale cost of their items (which is determined by them) and we set the retail price on the aêtava shop (which is a marked-up price of the amount set by vendors). In this scenario, we will function on a dynamic pricing system, which is continuously learning about the optimal price of the items and making retail price adjustments. While the vendor-provided base cost is a component of that formula, there are other factors that could cause a price to change such as demand, or handling fees. Therefore the markup percent may vary based on the product.

If you are one of our limited initial partners, you will set the retail price of your own products during the BETA phase of the aêtava shop (until 30^th June 2023). After that period we will place a markup on the wholesale price that you set.

Currently, our only payment gateway is PayPal.

We will send the vendors the full payment once an order is placed on their product on the aêtava shop through PayPal. (The payment processing period might change in the future with prior notice.) We will also send the shipping fees that are determined by the vendors and paid by the customer. The vendor will only ship the item, once they receive the full product payment plus shipping.

Vendors will have a 24-hour period to cancel the order if they are unable to fulfill it as promised on the product page.

Shipping

Once an order is placed through the aêtava shop we will prepare a receipt with the shipping information of the customer and send it to the vendor.

Vendors are responsible for packaging and shipping sold items to buyers. If you are a vendor that is using a shipping or logistics partner, please note that you are ultimately responsible for making sure that your customers receive their orders.

By selling on the aêtava shop as a vendor, you agree to:

1. Provide an accurate “ships from” address.
2. Specify your shipping costs and processing times in your listings.
3. Ship items promptly after they are sold. Prompt shipping means that you ship each item within 7 days of purchase.
4. Ship to the address listed on the aêtava receipt.

Product Returns

During the aêtava shop BETA period, product returns are not possible. After this period, we will start testing on the time frame in which product returns are accepted.

If the product has a production or quality issue that is related to the vendor, after confirmation by aêtava and the vendor, a replacement will be issued by the vendor.

However, if the customer simply changes their mind or no longer wants the product, and the request has been made within the specified time frame, aêtava will accept the return if the product is in good condition, and issue a full or partial refund. In this situation, the vendor will not be dealing with the return or the refund, and their earnings will remain untouched.

Warranties

We do not offer any kind of warranties on the products sold on the aêtava shop.

Termination

Either party may terminate this partnership agreement by providing written notice to the opposite party within 30 days of the termination requested date. Upon receiving the request, new orders will not be accepted. However, all previous orders must be fulfilled and the vendor will still be responsible for the delivery of products shipped earlier.